Refund policy
We want every plant to arrive alive and looking well. If one doesn't, we will put it right — here is how that works.
Damaged, dead or wrong plants
Check your parcel as soon as it arrives. If a plant is damaged, dead, or isn't the plant you ordered, email info@minihouseplants.com within 2 days of delivery and include:
- photographs of the plant, showing the damage clearly
- a photograph of the packaging as it arrived
- your order number
Photographs are required — we settle every claim from them, so we can't process a complaint without them. Send them within those 2 days; after that we can no longer tell what arrived in the parcel and what happened afterwards.
We reply within two working days and judge the plant from your photographs:
- Dead, dying, or the wrong plant — the full price of that plant back, or a replacement on our next shipping day, whichever you prefer. This covers serious damage: a crushed or snapped stem, a destroyed growing point, roots torn out of the soil, rot — anything that means the plant is unlikely to pull through.
- Badly knocked about but likely to survive — part of the price back. We tell you what we're proposing before we refund it.
- Cosmetic damage — no refund. A snapped or bruised leaf, a yellow leaf, spilled soil: these are plants, not china. A healthy 6 cm plant puts out a new leaf within days and you'll never see where the old one was.
You keep the plant in every case — we don't ask for damaged plants back.
Where we refund a plant, we refund its share of the shipping too: if two plants out of four are refunded, you get half the shipping cost back. If the whole order is refunded, so is all of the shipping.
We'll help you nurse it back
Whether or not a refund applies, email us at info@minihouseplants.com with a photograph and we'll tell you what to do: how to cut back what's beyond saving, whether to repot, how much to water while it recovers, and what to expect over the next few weeks. Most knocked-about plants come back fine with the right treatment, and we would much rather help you get there than write the plant off.
Cancelling before dispatch
Write to us before your order ships and we will cancel it and refund you in full, no reason needed. Once a parcel is with Swiss Post we can no longer stop it.
Plants you simply don't want
We can't take plants back once they have left us. They are living things: a few days in a stranger's home and a second trip through the post is more than most 6 cm plants survive, and we can't responsibly sell them on to someone else. This is why we describe each plant honestly, say what care it needs, and answer questions before you buy — ask us anything at info@minihouseplants.com.
Plants that decline later
After those first 2 days, how a plant does depends on light, watering and the home it's in, so we can't refund it. Write to us anyway. Send a photograph to info@minihouseplants.com and we'll tell you what we think is going on and how to fix it — that help doesn't run out after 2 days.
Refunds
Refunds go back to the payment method you used, within five working days of us agreeing to them. Your bank may take a few days more to show it.
Your legal rights
This policy describes what we offer beyond the law. Your statutory rights in respect of defective goods under Articles 197 ff. of the Swiss Code of Obligations are not affected by anything above. Our full Terms of service apply to every order.