Shipping
Checked, packed and posted by hand
Every plant is inspected before it goes in a box, and packed so it arrives standing up. Here's what that looks like — and what to do if one turns up unhappy.
Before it leaves us
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Pest check
Leaves, stems and sticky traps, checked for thrips, mites, mealybugs and scale.
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Root check
Only plants that are properly rooted are strong enough to travel.
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One week apart
New arrivals are isolated for a week before they can be sold.
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Plain water only
Leaves cleaned with water. No neem, no soap, no residue in your home.
If a plant doesn't pass, it doesn't ship.
How we pack
- Each plant sits in a moulded blister, so nothing tips over or spills.
- The blisters are 100% recyclable.
- Heat pack and insulating paper in cold weather, at no extra cost.
When it ships
- CHF 7.50
- From 3 plants (CHF 10.50 for fewer), free from CHF 74
- Mon–Wed
- The days we post
- 2 days
- With Swiss Post, tracked
- 24 h
- To get your order ready
- Order Wednesday to Sunday posted Monday
- Order Monday posted Tuesday
- Order Tuesday posted Wednesday
In a heatwave or a hard frost we hold your order back a few days rather than cook or freeze it in a depot — and we write to tell you.
The day it arrives
- Open the box the same day. Light and air matter more than anything else.
- Somewhere bright, out of direct sun, for the first few days.
- Water only if the soil feels dry.
- A bent leaf or one yellow lower leaf is travel wear, not damage.
Arrived sad?
Email us within 2 days with photos of the plant and of the box. A plant that won't pull through is refunded or replaced, its share of the shipping with it — and you keep the plant either way.
Struggling later?
After 2 days we can't refund it — but the help doesn't stop. Send a photo, tell us where it lives and when you last watered it, and we'll tell you how to fix it.